Simplifying Payment of Your New Braunfels Utility Bill

Paying your utility bill should be simple and convenient. New Braunfels Utilities offers a variety of options to make paying your electric, water, and wastewater bill easy. Whether you prefer automatic payments, paying online, by phone, mail or in person, New Braunfels Utilities has a payment method that will work for you.

Overview of Payment Options

Here is an overview of the payment options offered by New Braunfels Utilities:

• Online Payment – Pay by credit card, debit card or electronic check through your online account at any time.

• Phone Payment – Call the automated phone payment system 24/7 to pay by credit card, debit card or electronic check

• Auto-Pay – Have your bill automatically paid each month by credit card, debit card, checking or savings account.

• Auto-Draft – Your bill is automatically drafted each month from your checking or savings account

• Budget Billing – Pay the same amount each month to even out seasonal highs and lows.

• In Person – Pay by cash, check or money order at the Main Office

• By Mail – Mail in a check or money order with your payment stub.

• Western Union – Pay at participating retailers with cash, check or money order.

• Account Login – Login to your online account to view billing history and make payments.

With so many options, paying your New Braunfels utility bill can easily fit into your schedule and preferences. Let’s explore some of the most popular and convenient ways to pay in more detail.

Pay Online for Convenience

For many customers, paying online through the New Braunfels Utilities website is the most convenient way to pay. Setting up an online account allows you to view past bills, monitor usage and pay in just a few clicks.

To pay online, you first need to create an account on the New Braunfels Utilities website. This is easy to do – just go to www.nbutexas.com and click on “Account Login” then “Create New Account.”

Once your account is created, you can log in anytime and click “Pay Your Bill.” You can then enter your payment information and pay by credit card, debit card or electronic check. Your account will reflect the payment immediately.

The online payment system is secure and your information is protected. Payments can be made 24/7 for your convenience. You can even setup recurring payments to have your bill paid automatically each month.

Paying online saves you time and gives you more control over your account. It’s no wonder it’s one of the most popular ways to pay a New Braunfels utility bill.

Pay by Phone Effortlessly

In today’s busy world, you don’t always have time to sit down and pay bills online. That’s where the New Braunfels Utilities automated phone payment system comes in handy.

To use the phone payment system, simply call 1-844-863-7360 at your convenience – 24 hours a day, 7 days a week. The automated system will guide you through the process.

You’ll need to enter your 10-digit account number and the amount you wish to pay. You can then choose to pay by credit card, debit card or electronic check. The payment will be processed immediately and show up on your account.

The phone payment system is perfect for when you’re on the go or just prefer talking to an automated attendant. Your information remains secure and payments post to your account right away.

You can call whenever it’s convenient for you rather than worrying about catching the office during business hours. The simplicity and flexibility of phone payments makes this method a top choice for New Braunfels Utilities customers.

Auto-Pay For Set It and Forget It Convenience

For the ultimate in bill paying convenience, look no further than auto-pay. With auto-pay, your utility bill is paid automatically each month so you don’t have to remember when it’s due or take action to pay it.

New Braunfels Utilities offers two types of auto-pay:

Auto-Pay – Managed by a third-party payment processor, this deducts your bill amount each month from a credit card, debit card, checking or savings account.

Auto-Draft – Your bill is drafted directly from your checking or savings account each month.

Both options allow you to “set it and forget it” when it comes to paying your utility bill. Before the payment date each month, you will receive a statement showing the amount due so you can review it. Then on the due date, the funds are automatically deducted.

To enroll in auto-pay, you’ll need to log into your online account and complete a simple authorization process. Or for auto-draft, you can fill out a paper authorization form.

Once setup, auto-pay takes the hassle out of paying bills. You don’t have to worry about late fees or forgetting a payment. It’s one less thing to keep track of each month.

If you value convenience and avoiding late payments, auto-pay is an excellent option for paying your New Braunfels utility bill.

Pay In Person Locally

While online and automated payments provide convenience, some customers prefer the familiarity and personal service of paying a bill in person.

New Braunfels Utilities offers in-person payment at their Main Office located at 263 Main Plaza in downtown New Braunfels. Payments can be made by cash, check or money order.

To pay in person, simply bring your bill or statement to the office during regular business hours, Monday through Friday from 8am to 5pm. One of the friendly customer service representatives will be happy to process your payment right at the front desk.

Paying in person also allows you to ask questions or get personalized service from the New Braunfels Utilities staff. It’s a great option if you want to talk through your bill charges or account details.

The Main Office offers paid parking nearby and a convenient downtown location. Just remember that in-person payments can only be made during office hours. But if you value personal service, paying your bill at the New Braunfels Utilities office is a solid choice.

Alternative Ways to Pay

In addition to the main payment options covered already, New Braunfels Utilities offers a few additional ways to pay your utility bill:

By Mail – Simply mail a check or money order along with your payment stub to P.O. Box 660, San Antonio, TX 78293-0660. Allow 5-7 days for mail payments to post to your account.

Western Union – Take cash, check or money order to pay at participating retailers including ARLAN’s MARKET at 559 W. San Antonio St. in New Braunfels.

Account Login – Log into your online account anytime to view billing history and initiate payments.

These alternatives provide additional flexibility in how and when you can pay your utility bill. Having choices allows you to select the method that best matches your needs and preferences each month.

Assistance Programs for Qualified Customers

In times of financial hardship, New Braunfels Utilities offers assistance programs to help qualified customers pay their utility bills, including:

• Utility Bill Assistance Program – Provides bill payment assistance for customers in extreme hardship. Managed by the New Braunfels Food Bank.

• NBU Care Certificates – Gift certificates that can be used by customers to pay their utility bill. Available for purchase in increments of $25.

• Senior Citizens Billing Program – Offers deferred bill due dates (25 days after issue date) for seniors 60+ years old.

Don’t hesitate to contact New Braunfels Utilities to inquire about assistance if you are struggling to pay your bill. Programs are available to help get qualified customers back on their feet.

Choose the Best Option for You

As you can see, New Braunfels Utilities provides their customers with numerous payment options. Whether you prefer the simplicity of auto-pay, the personal touch of in-person payments, online convenience or phone payments on the go, there is a method that will work for your needs.

Take some time to review the available options and select the ones that fit best with your schedule, budget and preferences each month. With so many choices, paying your utility bill can be simple, fast and hassle-free.

So don’t dread paying your electric, water and wastewater charges. New Braunfels Utilities offers payment solutions to make it painless. Choose the options that save you time and provide ease of use. Soon you’ll actually look forward to painlessly paying your utility bill each month!