Understanding American Family Insurance Hours of Operation

Knowing the hours of operation for American Family Insurance can help customers get the most out of their relationship with this trusted insurance provider. This article will provide an in-depth look at American Family Insurance hours including weekdays weekends, holidays, and how to get in touch.

Overview of American Family Insurance

American Family Insurance is one of the largest private insurance providers in the United States offering a wide range of products including auto home, business, farm, life, health, and pet insurance. The company was founded in 1927 in Madison, Wisconsin and now serves customers across 19 states.

American Family Insurance sets itself apart by emphasizing personalized service through a network of exclusive agents, These agents get to know customers on an individual level to provide insurance tailored to their unique needs, The company also gives back to local communities through donations and volunteer work

American Family Insurance Hours

Understanding American Family Insurance hours is important for customers who wish to visit an agent, contact customer service, or manage their policies. Hours vary by location, but core business hours are as follows:

Weekday Hours

• Monday to Friday: 9:00am to 5:00pm local time
• Customer service by phone available Monday to Friday: 7:00am to 10:00pm CT
• Quotes by phone available Monday to Friday: 8:00am to 8:00pm CT

Most local agents have core weekday hours of 9:00am to 5:00pm in their respective time zones. However, hours can vary by office.

Weekend Hours

• Saturday: Varies, many offices open by appointment
• Sunday: Typically closed

Weekend hours vary significantly by location. Many agents are open on Saturdays by appointment only.

Holiday Hours

American Family Insurance locations are usually closed on major holidays, including:

• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

Some locations may have limited hours on holidays like Christmas Eve, New Year’s Eve, Martin Luther King Jr. Day, and Veterans Day. Customers should contact their local office to confirm holiday hours.

Contacting American Family Insurance

American Family Insurance offers several ways for customers to get in touch, even when offices are closed:

By Phone

The American Family Insurance customer service line is open 24/7:

• Call 1-800-MYAMFAM (1-800-692-6326)
• Automated pay-by-phone system available anytime
• Live customer service reps available most days from 7:00am to 10:00pm CT

Online

• Customers can manage their policies, file claims, and contact agents through the online portal and mobile app.
• Live chat available during business hours.

By Email

• Customers can email general inquiries to [email protected]
• Submit questions through online contact form
• Expect email replies within 1 business day

By Mail

• American Family Insurance Headquarters: 6000 American Parkway, Madison, WI 53783

Social Media

• Customers can also contact American Family Insurance via Facebook, Twitter, and other social platforms.
• Direct messages typically answered within one business day.

Key Takeaways

• Core business hours are Monday-Friday, 9:00am to 5:00pm local time
• Weekend and holiday hours vary by location
• Customer service by phone available 24/7
• Multiple contact options: phone, email, social media, online portal
• Reach out to local agents directly for personalized service

Knowing the nuances of American Family Insurance hours allows customers to access stellar service and support when they need it. Their availability by phone and online makes it easy to get answers even during nights, weekends, and holidays. With an emphasis on community and personalized service, they are set up to respond quickly whenever customers reach out through their preferred channel.