Direct General is a low-cost insurance provider offering policies for motorcycles life homes, and autos. With locations across 11 states, it’s important to know Direct General’s hours of operation so you can visit a local office or contact them when needed. This article will cover everything you need to know about Direct General’s hours, including
Overview of Direct General Hours
Direct General locations are typically open regular business hours Monday through Friday. Most offices are open from 9 00am to 5 30pm local time. Hours may vary by location, so it’s always best to contact your local office or the customer service department to verify hours.
Direct General locations are closed on weekends, with most offices closing on Saturdays and Sundays. Hours may be reduced on certain holidays as well, which we’ll cover in more detail later in this article.
Direct General Regular Hours
During the week Direct General hours are
- Monday: 9:00am to 5:30pm
- Tuesday: 9:00am to 5:30pm
- Wednesday: 9:00am to 5:30pm
- Thursday: 9:00am to 5:30pm
- Friday: 9:00am to 5:30pm
As mentioned, specific locations may have different hours. Confirm your local office hours by contacting them directly.
Most Direct General offices are closed on the weekends, including:
- Saturday: Closed
- Sunday: Closed
While weekends are closed at most locations, a few offices may have Saturday hours. Verify weekend availability at your local branch.
Direct General Holiday Hours
Direct General observes several major holidays each year. On these holidays, locations may have reduced hours or be closed for the day:
- New Year’s Day: Closed or Reduced Hours
- Martin Luther King Jr. Day: Closed or Reduced Hours
- President’s Day: Closed or Reduced Hours
- Memorial Day: Closed or Reduced Hours
- Independence Day: Closed
- Labor Day: Closed or Reduced Hours
- Columbus Day: Closed or Reduced Hours
- Veterans Day: Closed or Reduced Hours
- Thanksgiving Day: Closed
- Christmas Eve: Closed or Reduced Hours
- Christmas Day: Closed
- New Year’s Eve: Closed or Reduced Hours
Be sure to verify holiday closures and hours by contacting your local office. Hours and closure policies may vary by location.
Special Event Hours
For information on special event hours, including extended hours for sales or community events, contact your local Direct General office. The customer service department can also advise if offices are operating under special hours for any events or occasions.
How to Contact Direct General
If you need to get in touch with Direct General to confirm hours at your local office, you have several options:
By Phone:
Call 1-877-463-4732 to reach the Direct General customer service department. They are available:
- Monday-Friday: 7:30am to 11:00pm EST
- Saturday: 9:00am to 7:00pm EST
- Sunday: 11:00am to 3:00pm EST
You can also call your local branch directly during regular business hours.
By Email:
Use the customer feedback form on their website to send an email. You’ll get an automated reply that a live agent will respond within 48 hours.
By Mail:
Mail can be sent to your local branch or the corporate headquarters:
Direct General
1281 Murfreesboro Pike #150
Nashville, TN 37217
Expect a reply within 5 business days.
Through Social Media:
Direct General can be reached via Facebook, Twitter, Instagram, YouTube, and Google+. While they won’t address account-specific issues publicly, you can post general questions and comments. Expect a reply within 24 hours.
Tips for Visiting Direct General
Here are some tips to make the most of your visit to a Direct General location:
- Arrive early or at opening to avoid wait times
- Bring all required paperwork and documentation
- Review insurance options online first to streamline the process
- Make an appointment at your local branch to ensure availability
- Have your policy number ready if inquiring about an existing policy
- Be prepared with any questions you may have
What to Know About Direct General
Direct General Insurance is a specialty insurance provider serving over 3.5 million policyholders across 11 states. They offer affordable insurance options including:
- Auto Insurance
- Motorcycle Insurance
- Homeowners Insurance
- Renters Insurance
- Life Insurance
With lower rates than many standard insurance providers, Direct General focuses on providing essential coverage at an affordable price. They have an A- rating with the Better Business Bureau.
Frequently Asked Questions
What are Direct General’s hours on weekends?
Most Direct General locations are closed Saturdays and Sundays. A few may have Saturday hours. Contact your local office to confirm weekend availability.
What holidays is Direct General closed?
Direct General observes closure or reduced hours for holidays like Christmas, Thanksgiving, New Year’s Day, July 4th, Memorial Day, and Labor Day. Verify closures with your local branch.
Can I contact Direct General online?
Yes, you can reach out through their website form, on social media, or via email. However, they may take 1-2 days to reply online. For urgent inquiries, call for immediate assistance.
What insurance policies does Direct General offer?
Direct General provides affordable auto, motorcycle, homeowners, renters, and life insurance policies. They specialize in lower-cost essential coverage.
Does Direct General have late evening hours?
The customer service department is open Monday-Friday until 11:00pm EST. However, local branches close by 6:00pm at the latest.
With convenient locations across 11 states, Direct General makes it simple to get covered. Knowing their detailed hours and holiday closures ensures you can access customer service and visit a local branch when needed. Use this guide to confirm Direct General’s hours for your insurance needs.
Summary of Direct General Insurance Customer Service Calls
- 27d ago “Reinstate insurance talk to someone about s claim”
- 1M ago “Insurance”
- 2M ago “Insurance cancellation”
How to Contact Direct General Insurance Customer Service?
| Total calls: 165 | Issues resolved: 5 | Last call: Apr 3, 2025 |
For Direct General Insurance customer service, individuals can contact the Direct General Insurance source via a toll-free number at 1-800-462-2123. The specific customer service lines are divided into categories, with the company’s customer service numbers 1-888-293-5108 dedicated to auto insurance inquiries, 1-888-781-0585 for health insurance concerns, and 1-888-325-1190 for questions related to home insurance. Customers can contact the dedicated claims hotline at Direct Insurance phone number,1-800-325-1088. It is possible to connect at 1-336-435-2000 for matters requiring assistance at the headquarters.
Direct General Insurance company provides various options for customers to contact support through their website. To access assistance, individuals can visit the “Contact Us” section. There, they will find multiple channels for communication, including calling, chatting, and emailing. Customers can call the Direct Insurace contact team at 1-800-468-3466 for immediate assistance. Alternatively, the website offers a chat feature with Michael, a virtual assistant. Users can input their names and engage with the virtual assistant to seek help. They can request it during the chat if they prefer to speak with a live agent. If no chat representatives are available, customers are advised to call the claims department at 1-800-468-3466 to ensure their queries are promptly addressed.
Direct General Insurance does not explicitly provide information regarding customer support business hours on its website. For specific details on their operating hours, individuals are encouraged to contact the customer service department directly at the provided phone numbers. The corporate office address is listed as National General Insurance, PO Box 3199, 5630 University Parkway, Winston-Salem, North Carolina, 27102-3199, United States. Another location is listed as the primary office at 59 Maiden Lane, New York, NY 10038, United States.
The corporate office address for Direct General Insurance is provided as National General Insurance, PO Box 3199, 5630 University Parkway, Winston-Salem, North Carolina 27102-3199, United States. Moreover, Direct General Insurance has another primary office at 59 Maiden Lane, New York, NY 10038, United States. This secondary office location may serve specific functions or regional operations for the company. Having multiple office locations allows the company to manage its operations efficiently, potentially catering to different aspects of its business.