New York Life Insurance is one of the largest and oldest life insurance companies in the United States With over 170 years of experience, New York Life provides a wide range of insurance and financial products to help individuals, families and businesses achieve financial security
Knowing the hours of operation for New York Life can be helpful when you need to contact an agent, access your account online, or visit a local office. This guide provides a comprehensive overview of New York Life’s hours, including:
New York Life Customer Service Hours
New York Life’s customer service center is available by phone Monday to Friday from 8 00am to 7 00pm Eastern Time The toll-free number is 1-800-CALL-NYL (1-800-225-5695).
You can also contact customer service by email using the online form on their website. Emails are typically responded to within 48 hours.
For specific questions about your policy, claims, or applications, it’s best to call and speak with a customer service representative directly during business hours
New York Life Website and Online Account Hours
New York Life’s website is available 24/7 for general information and resources. Account holders can also access their online account anytime to make payments, check policy details, update contact information, and more.
The New York Life mobile app likewise allows policyholders to manage their accounts remotely 24 hours a day, 7 days a week.
New York Life Agent Hours
New York Life has over 12,000 licensed agents across the United States who can meet with you locally. Agent offices are typically open Monday to Friday from 9:00am to 5:00pm in their respective time zones. Many agents are also available evenings and weekends by appointment.
To find a New York Life agent near you, use the agent locator tool on their website and enter your zip code. You can filter search results by specialty, languages spoken, and community focus.
New York Life Local Office Hours
Most New York Life local offices operate Monday to Friday from 8:00am to 5:00pm local time. Contact your specific local office to confirm hours, as some locations may differ, especially on weekends.
Holiday hours also vary by location. New York Life offices are closed on major holidays like:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
Some locations may also have limited hours or closures on other holidays like Martin Luther King Jr. Day and Veterans Day.
Making Appointments Outside Regular Hours
While New York Life’s customer service call center and website are accessible outside normal business hours, if you need to meet with an agent or visit a local office on evenings, weekends or holidays, it’s best to call ahead for an appointment.
Many New York Life representatives are willing to schedule consultations at your convenience. Simply call your agent or local branch directly during regular hours to inquire about extended and after-hours appointments.
This flexibility makes it easier for today’s busy consumers and business owners to get the insurance and financial guidance they need.
Contacting New York Life
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General questions: Call 1-800-225-5695 or contact online 24/7
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Account support: Call 1-800-225-5695, Monday to Friday, 8am-7pm ET
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Local office: Call during regular business hours, Monday-Friday
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Agent appointment: Call your agent directly to schedule
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Policy/claim questions: Call 1-800-225-5695, Monday to Friday, 8am-7pm ET
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Website/online account: Access anytime
Understanding New York Life’s hours allows you to take advantage of their products and services when it’s most convenient for you. With ample availability by phone, online, and in local offices, New York Life aims to provide helpful guidance for all of life’s changing needs.
A commitment to doing what’s right
For 175+ years, through financial ups and downs, we’ve remained accountable to our policy owners while upholding our values of diversity, responsibility, and service
A history of financial strength
We have the highest financial strength ratings of all four major ratings agencies, based on our years of keeping promises to policy owners3
New York Life AARP Life Insurance Review | What The Fine Print REALLY Says…
FAQ
How do I contact NY life insurance?
Customer support
If you need to contact our Customer Experience Team, please call (800) 850-2658.
What is the lawsuit against New York Life?
The lawsuit accuses New York Life of committing illegal rate hikes, breaching its contracts with policyholders, and committing bad faith. Life insurance companies taking advantage of their customers is nothing new.
What are the hours for New York Life Group Benefit Solutions?
Reporting a Disability Claim
Note—The hours of operation are 7 a.m.–7 p.m. CT, Monday–Friday. Online: File a claim online any-time–24 hours a day, seven days a week.
Is NY life good to work for?
… an employee rating of 3.7 out of 5 stars, based on 5,157 company reviews on Glassdoor which indicates that most employees have a good working experience there
How do I contact New York Life customer service?
Current New York Life insurance policy members can call the New York Life customer service phone number at 1-800-225-5695 9 a.m. to 7 p.m. ET, Monday through Friday. Plan members can call with questions about a policy, a life insurance claim or to check on the status of a claim.
How can a New York life insurance agent help?
Tell us how we can help, and a New York Life professional will contact you New York Life Insurance agents are highly trained to help identify and reach your financial goals. Use this locator to find a life insurance agent near you.
How long does it take New York Life to pay out claims?
How Long Does it Take New York Life to Pay Out Claims on a Life Insurance Policy? New York Life states they will pay out death benefits within 7-10 days after receiving a death certificate and claim form, as long as the claim is incontestable. How Is New York Life Rated?
Does New York Life offer term life insurance?
New York Life offers three types of term life insurance plans. Yearly Convertible: This policy is renewable every year with premiums that start out low and then increase annually each time you renew. Level Premium Convertible: This type of policy provides level payments for a certain length of time before transitioning to annual increases.
How many New York life agents are there?
There are more than 12,000 New York Life agents serving communities across the U.S., so you can find the right one for you. All of our agents are highly trained to help customers clarify their needs, navigate their options, and customize their own solutions
Does New York Life offer universal life insurance?
While universal life insurance policies are typically permanent, New York Life offers three universal life insurance plans that don’t have to be. Universal Life: This basic and budget-friendly policy combines long-term protection with the ability to customize your coverage amount, length and premiums.