Receiving utility bills in the mail and writing checks to pay them is an outdated, time-consuming process. Today, paying bills online is quick, easy, and convenient. The Whitworth Water District in Washington makes paying your water bill online simple through their partnership with Xpress Bill Pay. Read on to learn all about the Whitworth Water District’s online bill pay options.
Whitworth Water District #2 provides water services to over 6,500 homes and businesses in Spokane County, Washington. Their service area covers northeast Spokane, Colbert, and parts of Otis Orchards.
The district operates 4 wells, over 10 reservoirs, and 160 miles of water mains to deliver clean, safe drinking water to their customers They are governed by an elected board of three commissioners
Why Pay Your Water Bill Online?
Here are some excellent reasons to take advantage of Whitworth Water District’s online bill payment system:
- It’s fast and easy – takes just minutes to log in and pay
- Available anytime, anywhere – pay bills from your phone, computer, or tablet
- Avoid late fees – no risk of a lost or delayed check or bill
- Go paperless – reduce clutter and waste from mailed bills and checks
- Payment history – view past bills and payments in your account
- Autopay options – set up recurring payments to avoid forgetting
- Email notifications – get reminders when your bill is ready
- Secure – payment info is encrypted to prevent fraud
Paying online with Whitworth Water District takes the hassle out of bill pay.
How to Sign Up for Online Bill Pay
Signing up to receive and pay your Whitworth Water District bill online is quick and straightforward
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Visit whitworthwater.com and click “View and Pay Bill Online”
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Click “New User Sign Up” under the login fields
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Enter your account number and email address
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Create a username and password
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Accept the terms and conditions
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Verify your identity with personal information
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Start viewing bills and making payments!
Once signed up, you’ll receive monthly email alerts when your new bill is ready to view and pay.
Paying Your Bill Through Xpress Bill Pay
To handle online payments, Whitworth Water District uses the secure payment platform Xpress Bill Pay.
When you log in to pay your bill, you’ll be on the Xpress Bill Pay website. Here are your payment options:
- Credit/debit card – Visa, Mastercard, Discover, American Express
- eCheck – direct transfer from checking account
You can pay the full or partial balance and even set up autopay. Payment receipts are available by email for record keeping.
The Xpress Bill Pay app is also available for Apple iOS devices to easily pay on mobile.
Benefits for Whitworth Water District Customers
Customers who sign up for online bill pay enjoy many helpful features:
- View bill balances and payment history at a glance
- Receive paperless bills via email to reduce waste
- Avoid late fees with quick online payments
- Store payment methods for faster checkout
- Pay bills from anywhere using mobile access
- Set up autopay and avoid forgetting payments
- Keep details like name or address updated easily online
Online bill pay makes managing utility bills effortless.
Online Account Management
In addition to paying bills, customers can manage their Whitworth Water District accounts online:
- Update contact information like phone number or email
- Change mailing address if moving
- Add or update bank accounts for payments
- View water usage history
- Sign up for autopay payments
- Report service issues or request a service call
- And more!
Your online account is a one-stop-shop for all interactions with Whitworth Water District.
Frequently Asked Questions
Customers often have questions about signing up for online bill pay with their utility. Here are answers to some common FAQs:
Is there a fee to pay bills online?
No, online bill pay is totally free for Whitworth Water District customers.
What if I need a paper bill?
You can opt out of paperless billing to still receive mailed paper bills. However, online payments are still recommended for convenience.
What if I change bank accounts?
You can easily update payment methods by logging into your online account. Add new bank accounts or update existing ones.
Is autopay secure?
Yes, autopay payments utilize encryption and other security measures to safely process scheduled payments.
What if I have an issue with my bill?
You can contact customer service directly through your online account. Disputes and questions can be handled quickly.
Go paperless and simplify bill paying by signing up for Whitworth Water District’s online account access and bill pay today. It’s the fast and easy way to manage your water service!
Senior and Disabled Water Rate Reduction Program
Beginning in February of 2023, Whitworth Water District (District) will provide a 20% discount on the monthly base rate for low-income seniors and disabled customers who qualify for Washington State property tax relief. In 2024, This equates to a $5.62 discount per month.
To qualify for the discount, customers must apply to, and be accepted through, the Spokane County Assessor Office’s Senior or Disabled Person’s Tax Deferral Program. The application can be found on the Spokane County Assessor’s website under the Tax Deferral Department tab or simply click on the link below: https://www.spokanecounty.org/281/SeniorDisabled-Person-Tax-Exemption
Frequently Asked Questions:
Q: How do I know if I qualify for the Spokane County Tax Deferral Program? A: The eligibility criteria is provided within the application packet located on the Spokane County Assessor’s website (listed above) or by calling the County Assessor’s office at (509) 477-3698.
Q: What if I am a renter (tenant) or do not own the property at the location I am living? A: Unfortunately, the discount is only available to those District customers who qualify and are accepted through the County’s Tax Deferral Program.
Q: I meet the income and age restrictions of the County program but have not lived in my home for six months yet. Do I still qualify? A: Unfortunately, not. For this and other requirements of the County Program, please visit the County Assessor’s webpage or call their office directly.
Q: Why can’t I provide the Program application and my financial information directly to the District instead of the County? A: Administratively, it is much safer for the District to utilize an existing State program that is administered through the County. Additionally, District staff does not want to be provided confidential tax related information of its customers.
Q: I applied to the Program today. How long will it take to get a decision and who do I ask for updates on the status of my application? A: Spokane County Assessor’s Office staff will be the only ones able to answer questions pertaining to your application. Timeframes for Program acceptance vary. Monthly discounts will not be provided on District water bills until the County has accepted the customer’s Program application.
Q: I was accepted to the County Program. How long will it take for the credit to show up on my water bill? A: It is the customer’s responsibility to notify District staff of an accepted County Program application. Once District staff has confirmed the accepted application with County Assessor’s Office staff, the discount will appear on the customer’s following months water bill.
Q: How often do I need to apply for the Program to stay current? A: Once approved into the Program, the County will provide the property owner with a letter stating the timeframe that they are approved through. The District will match these timeframes. After this timeframe, it is the customers responsibility to provide staff with updated Program approvals or the discount will fall off the bill and no longer apply.
For further information about the County’s Program, please contact the County Assessor’s Office via phone at (509) 477-3698.
For questions about the District’s Program or specific account billing questions or concerns, please contact staff at (509) 466-0550.
Our online payment option saves you time and gives you more flexibility in how you pay your bill.
If you have an internet connection and an email address, you can now pay your bill online! It’s fast, it’s easy, and you no longer have to write a check each month or find a stamp when it’s time to send in your payment.
View first-time user instructions CLICK HERE for assistance with the signup process.
Already have an account? Access it here >
Get the app on the App Store!
We have partnered with Xpress Bill Pay, the premier provider of online payment systems.
When you sign up for online bill payment, you will get a secure password to access your personal account at xpressbillpay.com. Every month we’ll send you a reminder email to let you know when your bill is online.
Then, log in through your web browser and view your bill. Select a payment type — credit card, debit card, or electronic funds transfer — enter the requested information, and you’re done!
It’s that easy, and it only takes you a few minutes.
Already have an account? Access it here >
Get the app on the App Store!
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