How to Pay Your Con Edison Bill by Phone

Paying your Con Edison energy bill over the phone is a quick and easy option for customers. In this comprehensive guide, we will explain how to pay your Con Ed bill by phone, provide the number to call, outline what information you’ll need, discuss fees and discounts, and answer frequently asked questions about paying your utility bill by phone.

The Con Edison Bill Pay Phone Number

To pay your Con Edison bill by phone simply call 1-800-75-CONED (1-800-752-6633). This automated payment system is available 24 hours a day, 7 days a week for your convenience.

The toll-free customer service number connects you to the Con Ed payment center where you can get set up for bill pay over the phone in just a few minutes. It is the fastest and easiest way to pay your bill if you don’t want to pay online or mail in a check

What Information You Need to Pay by Phone

When you call to pay your Con Ed bill by phone, make sure you have the following information ready:

• Your 13-digit Con Edison account number
• Service address
• Payment amount
• Credit/debit card information

You will be prompted by the automated system to enter this information on your phone keypad. Make sure to have your latest bill handy so you can reference your account number and current balance due

Pay By Credit, Debit Card or Checking Account

Con Edison offers three different options for paying your utility bill by phone:

• Credit card – Visa, MasterCard, American Express, Discover
• Debit card – Must be affiliated with Visa, MasterCard, American Express, or Discover
• Checking account – Provide your routing and account numbers

Entering your payment information by phone is secure. Your financial data is encrypted and protected. Credit and debit card payments incur a service fee, while payments from a checking account do not.

Payment Amount When Paying by Phone

When prompted by the automated system, you will need to enter the exact payment amount for your current bill. Con Ed cannot process partial payments over the phone. If you wish to pay more than your total balance due, the system will apply the overpayment as a credit to your next bill.

Same Day Payment and Confirmation

The benefit of paying your Con Edison bill by phone is that payments are processed immediately. As soon as you complete the payment transaction, your account is credited. You can request an email or text confirmation after paying by phone.

Late Fees and Extensions

If you need some extra time to pay your Con Ed bill and want to avoid late fees, you can call the number above and request a 10-day payment extension before the due date. This pushes your due date out by 10 days without incurring late charges.

You can also set up payment arrangements to pay your balance in installments over time. Call the Con Edison customer service line to discuss bill payment assistance programs and options if you are experiencing financial hardship.

Other Ways to Pay Your Con Ed Bill

In addition to paying your Con Edison bill by phone, customers have several other convenient options:

• Online – Pay by credit/debit card or e-check at www.coned.com
• Mail – Send a check or money order to the remittance address
• In person – Visit an authorized payment center

You can manage your account online to go paperless, view past bills, monitor usage, and more.

Frequently Asked Questions About Con Ed Bill Pay by Phone

Here are answers to some commonly asked questions about paying your Con Edison utility bill by phone:

What are the customer service hours for bill pay by phone?

You can pay your Con Ed bill by phone 24 hours a day, 7 days a week using the automated system. Live agents are available Mon-Fri 8am-8pm.

Is there a fee for paying by debit/credit card over the phone?

Yes, a service fee of 2.99% is charged for debit and credit card payments made by phone.

Can I pay multiple Con Ed accounts by phone?

Yes, you can pay bills for multiple Con Edison accounts in the same phone call session.

What if I don’t have my account number?

If you don’t have your Con Ed account number, you can set up your account by calling and providing your phone number, address, and name as it appears on your bill.

What is the cutoff time for same-day payment processing?

As long as you complete your payment transaction by 11:59pm ET, it will be applied to your account that same calendar day.

Is there a limit on how much I can pay by phone?

No, there is no limit on the payment amount, as long as it is at least the total balance due. Overpayments will credit your account.

How can I get a receipt for a phone payment?

You can choose to receive an email or text confirmation immediately after paying your Con Ed bill by phone.

Paying your Con Edison energy bill by phone is fast, easy, and secure. Within minutes, you can call in and pay your bill without having to leave home. Just have your account information and payment method ready. Managing your utility payments over the phone is a convenient option for New Yorkers on the go.