Having reliable water, sewer, and sanitation services is vital for households and businesses in the Pensacola area. The Emerald Coast Utilities Authority (ECUA) offers these essential utilities to Escambia County and parts of Santa Rosa County. As an ECUA customer, paying your utility bill promptly each month ensures uninterrupted service.
Fortunately, ECUA provides multiple payment options to fit different needs and preferences. One hassle-free choice is to pay your ECUA bill over the phone. This guide will explain everything you need to know about using the ECUA pay by phone system.
Overview of Pay By Phone for ECUA Bills
In addition to online, mail, auto-pay, and in-person payment channels, ECUA offers a convenient phone payment system Benefits of paying your ECUA utility bill by phone include
- Available 24/7 for payments anytime
- Fast and easy way to pay each month
- No need to write and mail checks
- Payment posts immediately to your account
- Accepts debit/credit cards and e-checks
The ECUA pay by phone system helps customers save time and avoid late fees. Keep reading to learn how to use this method.
ECUA’s Pay By Phone Number
To pay your ECUA bill over the phone, simply call 850-512-1548 This toll-free number is specifically for ECUA customer bill payments.
The automated phone payment system is available 24 hours a day, 7 days a week for your convenience. You can call during normal business hours or in the middle of the night on the bill due date.
What Information You’ll Need
Before calling to pay your ECUA bill by phone. make sure you have the necessary payment information ready
- Your 10-digit ECUA account number
- Service address associated with the account
- Payment amount due
- Debit/credit card or bank account details
Having this information on hand will allow you to quickly complete the payment process by phone.
Step-By-Step Guide to Paying by Phone
Follow these simple steps to pay your ECUA bill using the automated phone system:
- Call 850-512-1548
- Select your language preference
- Enter your 10-digit ECUA account number
- Confirm your service address
- Select payment method: debit/credit card or e-check
- Enter card number or bank account details
- Enter payment amount
- Follow prompts to complete payment
Once submitted, your ECUA payment will immediately post to your account. You’ll receive a payment confirmation number for your records.
Payment Receipt and Account Updates
After paying your ECUA bill by phone, you can log into your online account to view the updated account balance and payment confirmation. You’ll also receive an email receipt if you’re enrolled in paperless e-billing.
Going forward, new bills will reflect the payment so your account stays current. Paying by phone is a fast and hassle-free way to manage your ECUA account.
Convenience Fees for Phone Payments
Please note that ECUA’s third-party payment processor charges a convenience fee for pay by phone transactions. For debit/credit cards, the fee is $1.95 per transaction. For e-check payments it is $1.50 per transaction. Just factor these small fees into your monthly budget.
Top Reasons to Pay Your ECUA Bill by Phone
Here are the top benefits of using ECUA’s pay by phone system:
- It’s fast, easy, and available 24/7
- No checks to write and mail
- Payments post immediately to your account
- Helps avoid late fees or lapses in service
- Provides payment flexibility any day or time
So if you ever need to pay your ECUA utility bill at the last minute or after business hours, just call 850-512-1548. The automated system makes it quick and convenient.
ECUA Customer Service Office
When calling Customer Service the wait time to reach a Customer Service Representative may be shorter during off-peak times. Mondays, especially after holiday weekends, are extremely busy. If the nature of your call is not a pressing matter and can possibly be addressed later in the week, we recommend waiting a day or two for faster service.
Use the form below to contact us by email. Please include your service address and a daytime contact phone number.First NameLast NameEmailPhone NumberMessage
*Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.
How Can We Help You Today?
Our Customer Service phone lines and Ellyson office are open Monday through Friday, 8:30 a.m. – 5:00 p.m.
My Bill Pay – Phone
How do I pay my Ecua Bill?
Pay your bill, apply for new service, transfer your service, and make deposits in person at the ECUA Customer Service office located in the Ellyson Industrial Park at 9255 Sturdevant St. Pensacola, FL 32514. Drive-thru service is available for your convenience.
How do I contact Ecua customer support?
For additional assistance or questions, customer support is available at [email protected] or by calling (850) 476-0480. Note that customers that previously signed up for online account access will need to enroll again in the new service. Key Features of the New Online Bill Pay Service:
Does Ecua offer online bill pay?
“We’re excited to offer this new Online Bill Pay service as part of our ongoing efforts to enhance customer convenience and streamline payment processes,” said Bruce Woody, executive director] at ECUA. “Our goal is to provide our customers with the best possible experience, and this new option is a significant step toward achieving that.”
What is Ecua’s new online bill pay process?
Thursday, November 21, 2024 ECUA has launched a new online bill pay options, designed to provide customers with a more convenient, secure, and efficient way to manage their bills. The new online bill pay process allows customers to make payments quickly and easily from any device with internet access.
Why should I pay my Ecua bill in person?
Paying in person gives you the benefit of immediate payment processing and speaking with customer service for any account needs. For ultimate convenience, ECUA offers a Pre-Authorized Checking (PAC) program to deduct your bill directly from your bank account each month. To enroll in automatic payments:
Where do I Find my Ecua account number?
You’ll need: your ECUA account number, which is located in the upper right-hand corner of your bill, and the information on your method of payment (credit/debit card or your banking account information for ACH payments). Will my previous account and login at Click-2-Gov work on the new InfoSend login page?