Paying your Chesterfield County utility bill on time each billing cycle is important to avoid late fees and potential service interruptions The Chesterfield County Utilities Department offers several convenient payment options to fit every schedule and preference This article will provide a comprehensive overview of the available bill pay methods, important dates and policies, and tips for avoiding issues with your Chesterfield County utility account.
Overview of Chesterfield County Utility Billing
Chesterfield County utility customers receive bills every other month for water and wastewater services. Bills are due upon receipt and considered delinquent if not paid by the due date printed on your bill, typically 25 days from the billing date.
If your bill remains unpaid after the due date penalties fees, and interest charges will be added to your account balance. Delinquent accounts may also face service disconnection if the balance remains unpaid.
To avoid these additional charges and potential service impacts, it’s important to pay your Chesterfield County utility bill in full each billing cycle by the due date. The good news is Chesterfield County offers many ways to pay, so you can choose the option that works best for your needs.
Convenient Payment Options
Chesterfield County provides the following payment options for utility bills
Online Customer Portal
The online Customer Portal allows you to view your account, receive paperless bills, make one-time payments, set up recurring auto-pay, and more. You can pay by eCheck or credit card without fees. The portal is available 24/7 and offers self-service password resets.
Phone Payments
Call toll-free 1-844-449-7664 anytime to pay your bill via the automated phone system. Just have your account number ready.
Send your payment stub and check or money order in the envelope provided with your paper bill. Mail to:
Chesterfield County Utilities
P.O. Box 71143
Charlotte, NC 28272-1143
Drop Boxes
Deposit your payment stub and check or money order in one of the secure drop boxes located outside the Utilities building. Drop boxes are available 24/7.
In-Person Payments
Visit the Utilities building at 9840 Government Center Parkway to make a payment in person Monday-Friday, 8:30am-5pm, excluding holidays.
Payment Kiosks
Find a payment kiosk at one of several locations throughout the county to pay with cash, credit, debit, or check. Kiosks are available 24/7.
Important Dates and Deadlines
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Billing Date: The date your new bill is issued, starting your 25-day payment period.
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Due Date: The date your payment must be received to avoid late fees, typically 25 days after the billing date. This date is printed on your bill.
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Past Due Date: The day after the due date if your bill remains unpaid. Penalties and interest are charged on past due accounts.
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Final Notice Date: Approximately 25 days past the original due date, a final courtesy notice is issued stating you have 10 days to pay before potential disconnection.
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Service Disconnection: If your balance remains unpaid approximately 35 days past the original due date, your service may be disconnected.
Avoiding Issues with Your Utility Account
To maintain good standing on your Chesterfield County utility account and avoid extra fees, there are a few key steps to take:
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Pay on time – Mark your due dates on your calendar and pay by the due date every billing cycle. Sign up for reminders through the online portal.
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Go paperless – Opting for paperless billing through the portal ensures you get notifications as soon as your bill is ready to view and pay.
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Set up autopay – Automating your payments through the portal gives you peace of mind your bill will be paid on time every billing cycle.
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Check for leaks – If you notice a spike in your water usage, check faucets and toilets for leaks which can drive up your bill.
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Enroll in third party notification – If you or a loved one may have difficulty paying bills on time, enroll to have a third party notified of past due bills to help avoid disconnection.
What To Do if You Receive a Disconnection Notice
If you fall behind on payments and receive a final courtesy notice or disconnection notice:
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Pay immediately – Pay the past due balance right away to avoid service interruption. Payment must include all penalties, fees, and interest.
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Contact Utilities – If facing financial hardship, call 804-748-1291 to discuss potential payment plan options and avoid disconnection.
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Restore service – If service has been disconnected, you must pay the full balance and contact Utilities at 804-748-1291 to have service restored once payment processes.
In Summary
Keeping your Chesterfield County utility account in good standing is important to maintain uninterrupted service. Pay your bill in full by the due date each billing cycle using one of the convenient payment options. Take proactive measures like autopay enrollment and paperless billing to avoid falling behind. If you receive a disconnection notice, take immediate steps to pay the past due balance and restore service. Contact Chesterfield County Utilities if you need assistance getting back on track with your utility payments.
Monitor Water Usage with Advanced Meters and EyeOnWaterThe EyeOnWater online portal,
Office hours are Monday-Friday, 8:30 a.m.-5 p.m., excluding holidays. For general information and questions, call 804-748-1271 or email the Utilities Department. Email responses may take up to two business days. For assistance in Spanish, call 804-748-1291.
Public Water and Wastewater Utility
The Chesterfield County Utilities Department is a public water and wastewater utility that uses state-of-the-art technology to deliver the highest quality service to its customers. Learn more about the department in the Utilities Department Overview – Fiscal Year 2023 Report (PDF) and the Utilities Fiscal Year 2023 Performance Plan (PDF).
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What services does Chesterfield County Utilities Department offer?
Chesterfield County Utilities Department in-person services include accepting water and wastewater payments, accepting applications for new water and/or wastewater connections, establishing new services for customers moving into properties, disconnecting services for customers moving out of properties, and responding to billing questions.
How often are Chesterfield utilities water and wastewater customers billed?
Chesterfield Utilities’ water and wastewater customers are billed bimonthly (every other month) and are due upon receipt. The following payment options are available without service fees. Changing your service when moving can typically be done within two business days. customer portal is available to make payments online.
How do I pay Chesterfield County Rural Water Co?
Chesterfield County Rural Water Co., Inc. offers a wide variety of convenient payment options for our customers. Simply choose the option that best suits your needs. Please note that when using the WEB Payment Portal online, please place a dash in the account number (example: 181810-1). Payment By Mail
Where can I get a Chesterfield County water bill?
Chesterfield County water bills are normally mailed around the 25th of the previous month. You can obtain a bill in person at Town Hall, 112 Main Street or at the Chesterfield County Rural Water office on 13598 Highway 9. Alternatively, you can opt for bank draft. See staff at Town Hall, 112 Main Street, Chesterfield for assistance.
Where is Chesterfield County water & sewer service located?
Chesterfield County Utilities Department, located in Chesterfield Court House, Virginia, provides water and sewer services to the county. The department offers residential and commercial services, with a deposit of $200 and $300 respectively.
How do I find out if a Chesterfield utility charge is outstanding?
For information about outstanding charges, call 804-748-1291. The Code of the County of Chesterfield, Section 18-30, referring to termination of service for nonpayment of utility charges and security deposit, was revised July 1, 2016.