How to Pay Your Utility Bill Online with the City of Duncan

The City of Duncan offers convenient online bill payment for utility accounts through their Municipal Online Payments portal. Residents and businesses can securely view balances and pay water sewer sanitation, and other city utility bills fully online 24/7. Below we’ll cover everything you need to know to pay City of Duncan utility bills online.

create an online profile to access bills

To pay Duncan utility bills electronically, you’ll first need to set up an online payment profile. It just takes a few minutes:

• Visit the City of Duncan Municipal Online Payments website.

• Select “Sign Up” in the upper right corner.

• Enter your basic contact information and create a username and password,

• Add your utility account number and service address.

• Agree to the terms of use and submit the registration.

Once registered, you can log in anytime to securely access your account, review balances, and make online payments.

Overview of Bills You Can Pay Online

The City of Duncan currently accepts online payments for the following utility services:

• Water and sewer
• Sanitation/trash collection
• Electric
• Stormwater
• Natural gas

So any city-provided residential or commercial utility can be paid fully electronically through your online account. No need to mail checks or visit city offices.

Payment Due Dates

Online payments must be made by your bill’s due date to avoid late fees. Due dates are based on your utility service area:

• Area 1 – Due around the 5th of each month
• Area 2 – Due around the 10th of each month
• Area 3 – Due around the 15th of each month
• Area 4 – Due around the 20th of each month

Log in anytime to check your exact due date for the current billing cycle. Set payment reminders to avoid missed payments.

Steps to Pay a Bill Through the Online Portal

Follow these simple steps to pay your City of Duncan utility bill electronically:

• Login to your online account at DuncanOK.MunicipalOnlinePayments.com.

• Locate and select your utility account.

• Review the account balance and enter the payment amount.

• Choose a payment method – card or e-check.

• Enter your payment details and submit the transaction.

• The payment will typically process immediately.

• Save or print the receipt for your records.

Once submitted, confirm your account balance is paid in full by the due date.

Payment Methods and Associated Fees

The City of Duncan accepts Visa, MasterCard, and Discover debit/credit cards for online payments. E-check payment from a bank account is also available.

There is a $1.25 convenience fee per transaction, plus these additional fees for card payments:

• Cards – 2% of payment amount
• E-Checks – No additional fee

The fees go to the payment processor, not the city. But e-check avoids all extra fees. Cards may still be more convenient for quick one-time payments despite the surcharge.

Automatic and Recurring Payment Options

For frequent bills like utilities, signing up for automatic payments can save time. Choose either:

• Auto-Pay – Your card or bank account is charged monthly for the balance due.

• Recurring Payments – Set the payment amount and date each month.

These both avoid having to manually log in and pay each billing cycle. However, be sure to review statements for billing accuracy.

Key Benefits of Paying Utility Bills Online

Paying City of Duncan utility bills electronically provides these key conveniences:

• Secure access and payment anytime, anywhere

• Avoid mailing checks or visiting city offices

• Payment receipts are saved digitally in your account

• Oversight of account balances and payment history

• Schedule future or recurring payments

• Possible discount for early payment

• Receive due date reminders and notifications

Troubleshooting Payment Issues

If any problems come up when making an online payment, try these tips:

• Confirm all account and payment details entered are accurate.

• Contact your card issuer or bank if a payment is declined.

• Try a different payment method if one isn’t working.

• Verify your account balance if a payment seems missing.

• Contact City of Duncan utilities customer service for assistance.

Double checking all entered information typically resolves most minor payment issues. But don’t hesitate to call or email customer support if you need help troubleshooting.

Key Takeaways for Paying Bills Online

• All City of Duncan utility bills can be paid electronically

• Sign up for a free online account to access your bills

• Login to view balances and make secure payments anytime

• Cards incur convenience fees; e-check avoids extra fees

• Set up recurring payments to avoid missing due dates

• Contact customer service if any payment issues occur

Paying utility bills online with the City of Duncan provides round-the-clock convenience, account oversight, and secure payment processing. Avoid late fees and manage bills seamlessly from your computer or mobile device.