If you’re a resident or business owner in Forsyth County, Georgia, you receive monthly water and sewer service from the county’s Department of Water & Sewer. Paying your bill on time each month is important to avoid any service disruptions
In this comprehensive guide, we’ll explain all your options for paying your Forsyth County water and sewer bill quickly and easily online, by phone, by mail or in person.
Online Bill Pay
The most convenient way to pay your water and sewer bill is online through the county’s website. Here’s how to pay online:
- Go to www.forsythco.com/Departments-Offices/Water-Sewer/Pay
- Click “Pay My Bill”
- Enter your 10-digit account number
- Select a payment amount – either the total due or a partial payment
- Enter your payment details and submit
Online payments are processed instantly You can use a credit card, debit card or electronic check. Visa, Mastercard and Discover cards are accepted
Benefits of Paying Online
- Fast and easy
- Available 24/7
- Store payment methods for future use
- View billing history
- Access usage graphs
- Sign up for paperless billing
Paying online helps you avoid late fees and service interruptions. It’s the quickest way to pay from anywhere anytime.
Pay by Phone
Forsyth County offers an automated phone payment system you can use to pay your water bill.
To make a payment by phone:
- Call (855) 423-9342
- Follow the prompts and enter your 10-digit account number
- Select whether you want to make a full or partial payment
- Enter your credit/debit card information or checking account details
- Confirm your payment
The automated system is available 24/7. You can store payment methods to use for future calls.
Pay by Mail
To pay your Forsyth County water bill by mail, write your 10-digit account number on your check or money order and send it to:
Forsyth County Water & Sewer
P.O. Box 100003
Cumming, GA 30028
Be sure to mail your payment at least 7-10 days before the due date to ensure it arrives on time. Do not mail cash.
Pay in Person
You can pay your water and sewer bill in person at the Forsyth County Administration Building:
110 East Main Street, Suite 150
Cumming, GA 30040
In-person payments can be made Monday-Friday from 8:30am-5pm using cash, check or money order.
Understand Your Water Bill
Forsyth County bills monthly for water and sewer service. Bills are based on metered water usage and include fixed monthly charges.
Key details shown on your bill:
- Account number
- Service address
- Billing date
- Previous & current meter readings
- Water usage amount
- Water rates
- Sewer charges
- Billed charges
- Due date
Review bills carefully for accuracy. Contact the utility immediately if you see incorrect charges.
Avoid Late Fees
Water and sewer bills in Forsyth County are due 20 days after the billing date printed on your statement. A 10% penalty is added to any unpaid balance remaining after the due date.
To avoid late fees, pay your bill in full by the due date each month. Set up automatic payments or bill reminders so you never miss a payment.
Prevent Service Disruption
If your water bill remains unpaid for too long, your service may be disconnected. To restore service after disconnection, you must pay the full past due amount plus a reconnect fee.
Don’t let your account get to the disconnection point. If you’re struggling to pay on time, call the utility immediately to discuss payment plan options.
Enroll in Automatic Payments
For one less bill to worry about, enroll in automatic monthly payments through Forsyth County’s online payment system. On your bill’s due date each month, the total amount due will be drafted from your bank account automatically.
To enroll:
- Go to www.forsythco.com/Departments-Offices/Water-Sewer/Pay
- Select AutoPay and follow the prompts
- Enter your bank account information
You can cancel or edit your autopay settings at any time. Automatic payment prevents late fees and service disruption.
Compare Your Water Usage
Log in to your online account through the county’s website to monitor your daily water usage and compare it to previous billing cycles.
Viewing usage trends can help you identify leaks and other issues early. You’ll also understand how certain activities and appliances impact your water consumption.
Get Billing Assistance
Forsyth County offers payment assistance programs to customers who meet certain income requirements and are struggling with bills. Contact the utility to learn more about possible assistance.
If you’re behind on payments, call right away to make arrangements and avoid disconnection. Communicate your situation – the utility may be able to help.
Consider Water Conservation
To reduce your water and sewer bills, be conscious of your water usage habits. Take shorter showers, turn off taps while brushing teeth, run full loads of laundry, etc. Repair any leaky faucets or toilets. Upgrade to water-efficient fixtures.
With small daily changes, you can use less water, shrink your bills, and conserve this vital shared resource.
Moving? Ending Service
If you are moving out of Forsyth County, contact the utility well ahead of your move date to terminate service and settle your final bill. Providing advance notice ensures you won’t be billed extra days.
Responsibly managing your Forsyth County water and sewer account – paying bills on time, monitoring usage, conserving water – allows you to avoid fees and disruptions while being a steward of our water resources.
Option 2: Use Your Bank’s Online Bill Pay Service
Go to your bank’s website and log into your account to set up recurring electronic payments. Directions and policies vary by bank, so contact your bank if you need any help.
- Find the windowed envelope included with your bill.
- Place a check or money order, along with the bottom portion of your bill, in the envelope. No cash is accepted.
- Drop the envelope in any mailbox.
If you cannot locate the windowed envelope, you may mail the bottom portion of your bill and your payment to the following address:
City of Winston-Salem Revenue Collections PO Box 2756 Winston-Salem, NC 27102-2756
Option 1: Fill Out Automatic Draft Authorization Form (PDF)
Include the printed, completed form and a voided check with your bill payment. Your next new bill will be processed for draft payment ten days after the bill date. You will continue to receive statements by mail.
If you cannot print this form, you can request a copy by calling 336-727-8000 or stopping by the City of Winston-Salem Revenue Office, Bryce A. Stuart Municipal Building, 100 East First Street, Suite 121, Winston-Salem, NC 27101.
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FAQ
What is the average water bill in Forsyth County?
How do I report a water leak in Forsyth County?
What is the phone number for Winston Salem water bill?
How do I contact Forsyth County water & sewer?
About Water & Sewer Our mission is to provide Forsyth County with the highest quality of water and sewer service through progressive leadership and environmental stewardship. Contact Scott Adams Director Phone: (770) 781-2160 Fax: (770) 781-2163 Location Forsyth County Department of Water and Sewer 110 E. Main St., Suite 150
Does Forsyth County have a water rate structure?
The Forsyth County Department of Water and Sewer has implemented the 5 tiered rate structure shown below for residential meters in an effort to promote water efficiency. Residential water consumption monthly rate schedule (per 1,000 gallons) effective January 1, 2024 to December 31, 2024. Paying water bills information.
What is WaterSense & WSFC utilities?
WaterSense, a voluntary partnership program sponsored by the U.S. Environmental Protection Agency (EPA), is both a label for water-efficient products and a resource for helping you save water. WSFC Utilities became a partner in March 2020 with participation in the annual Fix a Leak Week campaign.