Geek Squad has been a go-to tech support service from Best Buy for over 20 years. With nearly 21,000 Agents across the country, Geek Squad assists customers with everything from setting up new devices to troubleshooting tech issues and repairs While Geek Squad started as an in-store service, it has expanded to offer remote, 24/7 support as well However, for those times you need or prefer hands-on assistance, knowing Geek Squad store hours is key.
An Overview of Geek Squad Services
Geek Squad Agents can provide a wide range of tech help including
- Setting up and optimizing new tech purchases like computers, smartphones, home theater systems and smart home devices
- Troubleshooting problems with electronics, appliances and other tech
- Repairing devices like smartphones, tablets, computers and game consoles
- Offering advice on what tech products best suit customers’ needs
- Teaching new skills and tech tips to help customers get the most from their devices
- Providing total tech support packages with 24/7 phone/chat access to Agents and protection plans
In addition to in-store help, Geek Squad offers virtual appointments, in-home services, pickup and drop-off repairs known as “Agent-on-Demand”, and more.
Understanding Geek Squad In-Store Hours
While Geek Squad’s remote support options are available 24 hours a day, in-store hours vary by location. On average, most Best Buy stores with Geek Squad locations are open from 10am-9pm Monday through Saturday, and 11am-7pm on Sundays.
However, it’s a good idea to verify your local store’s specific hours by checking on BestBuy.com or calling ahead. Some locations may have extended or shortened hours depending on factors like:
- Local and regional needs/demand
- Store size and staffing
- Holidays or seasonal hours
- State/local laws and regulations
For example, Best Buy stores in mall locations may have hours that align with mall hours, opening later and closing earlier than standalone locations. Smaller stores may also have more limited Geek Squad desk hours if they have fewer Agents on staff.
It’s also important to note hours can vary for:
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Geek Squad Precincts – Specialized repair desks generally located within Best Buy stores. Precinct hours usually match overall store hours.
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Geek Squad Home Theater and Home Appliance Showrooms – Have techs available to demonstrate smart home devices and home theater systems. Typically open 1 hour later than general store hours.
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Geek Squad Consultation Areas – Where Agents guide customers on purchases. Follow general store hours.
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Geek Squad Check-In Areas – For dropping off/picking up repairs and installations. Typically open 15 minutes prior to store opening.
Getting the Most Out of Geek Squad In-Store Support
To make the most out of your Geek Squad store visit:
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Check hours ahead of time – Verify your specific location’s hours online or by phone before heading to the store.
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Arrive early – Especially for same-day services like repairs – spots fill up quickly on a first-come basis.
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Make an appointment – For consultations or support with new purchases, schedule ahead online for faster service.
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Know when Geek Squad is busiest – Peak times are often evenings and weekends – so visit earlier in the day if possible for quicker help.
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Allow extra time for diagnostics – If getting a product repaired, don’t expect a fix in just 5-10 minutes – diagnosing issues takes time.
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Be prepared – Bring all needed equipment, cables, discs, warranties, etc. to save time. Back up data beforehand as well.
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Ask about remote support – If leaving without a solution, Agents can often access your device later to continue troubleshooting remotely.
While Geek Squad store hours vary, Best Buy continues to expand locations and staffing to meet customer needs. Nearly 600 new Agents were added in 2020 alone. So whether you need a quick tech question answered or an appliance installed, there’s likely a Geek Squad Agent ready to assist – in-store or online – when it’s convenient for you.
What do you get with your plan?
If you need help, were standing by.
- Have trouble setting up your device? Well help.
- Have a virus? Well remove it.
- Device running slow? Well fix it.
- To keep your device running its best, well tune it up.
- Agents available around the clock. Your questions and tech problems are in great hands. This plan gives you unlimited access to online, phone and in-store service from expertly trained Agents.
- Premium internet security software at no extra charge. Block viruses and spyware, and identify unsafe links and search results.
- Unlimited virus removals.
- Unlimited computer tune-ups.
- Device setup and connection to existing home network.
- Operating system, software and hardware installation.
Ensure Technology Project Success with Geek Squad City | Best Buy Business
FAQ
Does Geek Squad have 24-7 customer service?
Geek Squad support options are available on all your tech. We’re available for in-store and remote support and troubleshooting. Plus, you can chat with an Agent or you can call us at 1-888-237-8289, 24/7/365.
What are the calling hours for Geek Squad?
24-7 Support: Geek Squad – Best Buy.
Does Geek Squad work on weekends?
Yes, Geek Squad can do installation on the weekends.
Do you tip the Geek Squad guys?
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Best Buy Policy:Best Buy’s policy states that customers have fully paid for the product and service, and tipping is not required.
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Geek Squad Agents:Geek Squad agents are not allowed to solicit or encourage tips from customers.
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Tipping is Discretionary:Tipping is a matter of customer discretion and is not expected or required.
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Appreciation:Many customers find it a good idea to tip Geek Squad technicians, especially if they are satisfied with the service.
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Amount:A modest tip, such as $5-$10, is often suggested.
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Other Considerations:If the delivery or installation process is lengthy or involves multiple items, a tip may be more appropriate.
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Alternative to tipping:You can also show your appreciation by completing the survey after the service.
How do I contact Geek Squad?
To reach Geek Squad by phone, call 1-800-GEEKSQUAD (1-800-433-5778). Here are the standard phone hours: Monday-Sunday: 24/7 – phone support is available 24 hours a day, 7 days a week. So Geek Squad provides around-the-clock assistance by phone, which makes it convenient when you need tech help early mornings, late nights, weekends or holidays.
Does Geek Squad have phone support?
Monday-Sunday: 24/7 – phone support is available 24 hours a day, 7 days a week. So Geek Squad provides around-the-clock assistance by phone, which makes it convenient when you need tech help early mornings, late nights, weekends or holidays. In addition to 24/7 phone support, Geek Squad also offers customer service through live online chat.
Who is Geek Squad?
In 2002, Geek Squad became part of Best Buy, and together we’ve provided trusted, expert service for millions of customers. You’ll find Geek Squad in every Best Buy store, with more than 20,000 Agents across the country ready to help. We can repair your cell phone and computer, no matter where you bought them.
How do I contact geeksquad customer service?
Call 1-800-GEEKSQUAD to speak to a live agent anytime 24/7. So while chat/forums, stores, and in-home visits have limited hours, you can always reach a live phone agent for urgent tech issues. Phone support is 24/7 every day – including holidays. Online chat has shorter weekday and weekend hours.
What is Best Buy Geek Squad?
With Best Buy Geek Squad coverage, you can receive remote help with diagnosing and troubleshooting any issues you may have with your devices. The Best Buy customer service team is available 24/7 to answer any questions or concerns you may have. How much does Best Buy Geek Squad charge?
How do I get discounts on Geek Squad services?
Buy Geek Squad Protection Plans to get discounts on services needed during the coverage term. Become a Best Buy TotalTech member for 20% off Geek Squad services among other perks. Open a Best Buy credit card to get special financing and discounts. Purchase bundled services together instead of individually for package savings.