Paying your monthly electric bill to Jay County Rural Electric Membership Corporation (REMC) is now easier than ever with online bill pay through SmartHub. This comprehensive guide covers everything you need to know to pay online with SmartHub’s web portal or mobile app.
Getting Started with SmartHub
To start using Jay County REMC’s online payment system, you’ll first need to set up a free SmartHub account. You can register at https://www.jayremc.com/smarthub.
Have your account number handy. This can be found on your paper bill statements. Enter your account number, last name or business name, and email address to create your SmartHub profile.
You’ll receive a verification email after registering. Follow the link to complete setting up your account with a secure password. Download the SmartHub mobile app on your smartphone or tablet if you want to manage your account on-the-go.
Making One-Time Payments
To pay your bill as a one-off transaction without setting up automatic payments, log into your SmartHub account.
On the website, click “Billing & Payments” then select “Pay Now.” On the mobile app, tap the “Pay Bill” icon
Enter the payee, payment amount, and select a stored payment method. Review all details to ensure accuracy before submitting the payment.
You’ll receive a confirmation email with details of the one-time transaction. Payments post instantly so your account balance is updated right away.
Setting Up Auto-Pay
For effortless bill payment each month, enroll in SmartHub’s Auto-Pay program. Log into your account and click “Billing & Payments.”
On the website, choose “Auto Pay Program” from the sidebar. On mobile, tap the Auto Pay link under Pay Bill. Read the terms and conditions and enable Auto-Pay.
Select the payment date you want your bill paid each month. Provide your preferred payment method details to be drafted monthly.
Sit back and relax knowing your electric bill will now be paid automatically every month. You’ll get an email confirmation whenever a payment is processed.
Managing Payment Methods
To pay online, you need to have valid payment methods like bank accounts, credit cards, or debit cards stored in SmartHub.
Log into your account and click “My Profile.” Select “Manage My Stored Payment Accounts” to add, update, or remove your info.
Make sure your payment details are always current to avoid declined payments. Store multiple methods like cards and bank accounts as backups.
Scheduling One-Time Future Payments
If you don’t want full auto-pay but need to plan ahead, use SmartHub to schedule one-time future payments.
On the website or app, pick “Scheduled Payments” under Billing & Payments. Choose a date and enter the payment details.
Your specified payment will be submitted on the scheduled date. Get email reminders and confirmations so you know it’s been paid.
Viewing Billing and Payment History
Monitor your past electric bills and payments from your online account. Click “My Billing” to see your history.
Details shown include bill date, total charges, payments made, account balance, and more. You can search, filter, and export billing data.
Use your history to detect billing errors, budget electricity costs, and have payment confirmation. No more filing paper statements!
Going Paperless
Save time, money, and clutter by going paperless. Log into SmartHub and click on “My Profile” then “Update My Paperless Settings.”
Check the box to turn paperless billing on. Your statements will be sent to your email rather than through the mail. It’s fast, secure, and environmentally friendly.
Getting Account Support
The Jay County REMC customer service team is ready to help with any SmartHub questions or account issues.
Contact them at:
- Call 260-726-7121 during business hours
- Email [email protected] for help
- Visit the office at 484 S 200 W, Portland, IN 47371
They can provide billing support, payment troubleshooting, usage details, and outage reporting. Signing up for SmartHub makes managing your electric account easier than ever!
Benefits of Paying Online with SmartHub
Jay County REMC’s SmartHub platform offers many benefits for members over mailing paper checks:
- Convenience – Pay anytime, anywhere in minutes online or via mobile
- Security – Payment info is encrypted and safely stored
- Control – Create one-time or automatic payments
- Efficiency – Go paperless and avoid stamps/mail delays
- Budgeting – Review usage and billing history in one place
- Service – Directly message REMC staff from your account
With SmartHub’s intuitive online and mobile tools, you can now manage electric bill payments seamlessly each month. Enjoy greater convenience and flexibility while saving time and hassle paying your Jay County REMC bill online!
We have upgraded our online system to a brand new application called SmartHub!
Pay your bill whenever time is most available to you!